Free shipping is offered on all products and services in New Zealand (unless otherwise specifically quoted).
UBT NZ ships items Monday to Friday with regular pick up & drop off cycles by our carriers. All deliveries require a signature to ensure the security of the item. Please make sure someone is available to receive your package(s) and advise us of any special delivery details in the notes section of your order. Deliveries are made during normal business hours and if we cannot obtain a signature from the recipient, a calling card will be left by our courier drivers.
Delivery times are subject to stock availability, the weight and dimensions of the item and also the distance between your nominated shipping address and the store shipping your order.
If you haven't received your order within the time frames detailed above you can check on the progress of your delivery using the track and trace tools or call us on 0800 66 33 62. We will verify the status of your order and follow up with the nominated store on your behalf.
If your goods arrive damaged or get lost in transit, contact us immediately on discovery of the damage or loss and at all times within 24 hours of receiving your order.