2 hours / 1 business day response:

Customer Service Contact Details

Email the customer service team on onesupport.nz@ubteam.com Our goal is that at least 80% of emails to the Customer Service Centre will be responded to within 2 hours during business hours (8.00 am – 4.30 pm, Monday to Friday, public holidays excepted.) All other emails will be answered within one business day. Alternatively you can call 0800 828 123 to speak to a customer service representative. Please leave a message if calling after hours.

All IT&T products come with Manufacturers’ Warranties

Please refer to our Terms of Use for full details!

Free shipping

Free shipping is offered on all products and services in New Zealand (unless otherwise specifically quoted).

Hassle-free return policy.

30 days money back guarantee on all UBT supplied products if customer is dissatisfied or the value didn't meet expectations.

This policy excludes any dropship products (noted on the product page if applicable) and products supplied through preferred partner suppliers and also excludes unverified and unreasonable claims. Product must be returned with original packaging and in saleable condition.

Contact the customer service team before returning any product: onesupport.nz@ubteam.com



View the full details of UBT Terms of Use.

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