Placing an Order

We've made shopping online even easier! All you have to do is add items to your cart as you browse through the site. Once you have chosen what you need, you simply proceed to the Checkout stage where we will ask you to confirm the details of your order. We'll also take you through the delivery options where you can choose to have your items shipped to your home or workplace. The last stage of the process is paying for your items via credit card, debit card, or PayPal. Once your order is complete - we'll send you a confirmation email detailing your order.

For assistance on how to place an order on our ubteam site, play our "How to Place an Order on Ubteam" video below!

Viewing and Order

You can view an order throughout the shopping process and change it accordingly. Once the order is placed and payment is made - it cannot be edited or changed. You can however view the order (and any past orders) in the My Orders section of your profile by clicking the My Account link at the top of the page.

Changing or Canceling an Order

Once an order has been accepted and payment made it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling us on 0800 66 33 62 or completing the  contact us form. Please note - we will always do our best to accommodate your request but you may be liable for additional freight costs to return any items purchased in error. View our  full returns policy.

Tracking your Order

We use two methods of delivery. For most small to medium items, our carriers will be NZC or Courier Post. Once your item has been shipped, you will receive a notification email with the shipping reference number. All NZC deliveries can be tracked and traced here.  All Courier Post deliveries can be tracked and traced here.

Occasionally, items purchased through the Household store may be delivered to you by your local SDS Team member.

Returns and Refunds

We understand there will be occasions where you may be sent an incorrect item or the goods sent may be faulty. We stand by the products we sell and will gladly refund your purchase or replace the goods subject to the provisions of our Returns Policy. If you encounter a problem with a product, please call us on 0800 66 33 62, or complete the contact us form. 

Faulty Goods - If you receive a product that appears faulty at time of delivery, subject to the nature of the fault and inspection by the store that dispatched your order, the store will arrange the replacement, repair or a refund for the item.  This is also subject to the provisions of our Returns Policy as set out in our Terms of Use.

Finding Our Homepage

Having difficulty returning to our Homepage?

As with most websites, clicking on the UBT logo will direct you back to our homepage, so you can view the specials banners and updates.

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